FAQ
Saintly Naturals – Frequently Asked Questions (FAQ)
Welcome to the Saintly Naturals FAQ page! Here, you'll find answers to our most commonly asked questions about our products, shipping, and more. If you don’t see your question here, feel free to contact us directly!
1. What makes Saintly Naturals products unique?
Saintly Naturals is a faith-inspired body care brand that blends high-quality, skin-nourishing ingredients with fragrances inspired by biblical scriptures. Each scent is thoughtfully crafted to reflect the essence of faith, love, and spiritual growth.
2. Are your products all-natural?
Yes, all Saintly Naturals products are made with natural ingredients, ensuring they are safe for your skin. We prioritize using pure, nourishing components like shea butter, essential oils, and plant-based extracts.
3. Do you offer unscented products?
Yes, our "Purified" collection is completely fragrance-free. It reflects the cleansing and restorative power of God, inspired by Psalms 51:7, making it perfect for sensitive skin.
4. Can I use your products if I have sensitive skin?
Our products are formulated with gentle, nourishing ingredients that are suitable for most skin types, including sensitive skin. However, we recommend doing a patch test first if you have any concerns or allergies.
5. What are the benefits of using your products?
Our products are lightweight yet deeply hydrating and moisturizing. They absorb quickly, leaving your skin smooth and glowing. Each fragrance is designed to reflect biblical principles and spiritual truths, enhancing both your self-care routine and your faith journey.
6. How long does shipping take?
We aim to process orders within 1-2 business days. Shipping typically takes 3-4 business days, depending on your location. You will receive a confirmation email with tracking information once your order is shipped.
7. Where do you ship?
We currently ship within the United States. We are working on expanding our shipping options, so stay tuned for international shipping updates!
8. Do you offer refunds or exchanges?
Due to the nature of our products, we do not accept returns for used items. However, if your product arrives damaged or defective, please contact us within 7 days of receiving your order, and we will be happy to assist you with a replacement or refund.
9. How do I redeem Saintly Rewards?
Saintly Rewards points can be earned with every purchase. Once you've accumulated enough points, they can be redeemed at checkout for discounts on future orders. Make sure you're logged into your account to track your points and enjoy your rewards!
10. Do you offer gift cards?
Yes! We offer digital gift cards that can be purchased through our website. They make the perfect gift for loved ones, allowing them to choose from our range of faith-based body care products.
11. Where can I find your products in person?
In addition to our online store, you can now find Saintly Naturals products at select local vendors, including Coopers Cup in Winterville, NC. Stay tuned for more updates on where you can shop Saintly Naturals in person!
12. How can I connect with you on social media?
We love hearing from you! You can follow and connect with us on Instagram, Facebook, TikTok, and Pinterest. Tag us in your posts, share your reviews, or let us know how Saintly Naturals has impacted your self-care routine and spiritual journey.
13. How do I contact Saintly Naturals for further questions or collaborations?
You can reach us through our Contact Us page or email us directly at info@saintlynaturals.com. We would love to hear from you!
Thank you for choosing Saintly Naturals, where we aim to inspire faith, devotion, and reflection through our thoughtfully crafted body care products!